EVO Customer Complaints & Claims Handling
EVO Support Team is committed to delivering a reliable and high-quality customer experience. If you encounter any issue while using the EVO e-wallet or any of our services, we encourage you to contact us so we can promptly investigate your concern and work towards a timely resolution.
Below are the available communication channels and an overview of how your complaint or claim will be handled.
How to Reach Us
Our Customer Support team is available to assist you through the following official channels:
EVO Main Branch
Centre Tayar, Ground Floor,
Sin El Fil, Lebanon
Information Required
To help us investigate your case efficiently, please provide the following information:
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Full name and registered mobile number
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Transaction reference number (if applicable), Amount and Currency
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Date and time of the incident
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Clear description of the issue
How We Handle Your Case
Case Registration
Upon receiving your complaint or claim, our Customer Support team will register your case, assign it a unique reference number, and coordinate with the relevant parties to ensure it is properly investigated and followed through until resolution.
Case Review & Investigation
Your case will be reviewed and, where necessary, escalated to the relevant department for investigation and appropriate action.
Resolution & Case Closure
We aim to resolve and respond to your complaint within 15 business days from the date of receipt.
If additional time is required due to the nature of the investigation, we will inform you of the reason for the delay and keep you updated on the progress until the case is resolved.