Evo Cards Terms and Conditions 

1.     Introduction

These terms and conditions (the “Terms”) govern the issuance of Evo Cards (as defined below) and its use by a customer (the “Cardholder”). By accepting and using the Evo Card, the Cardholder agrees to be bound by these Terms. These Terms must be read in conjunction with the Evo App Terms and Conditions. In case of any inconsistency, these Terms shall prevail to the extent of such inconsistency. NeoNism may amend these Terms at any time and without giving any prior notice to the Cardholder.

2.     Definitions

  • Bank: Credit Libanais Bank S.A.L., a licensed financial institution regulated by the Central Bank of Lebanon.

  • Cardholder: The Evo User under whose name the Evo Card (whether physical or virtual) is issued that can be a person or an entity.

  • Evo App: The mobile application developed by NeoNism offering a series of mobile payment services including the Evo Wallet.

  • Evo Card: The prepaid physical or virtual card issued by the Bank through Visa to Cardholders under NeoNism’s trademark “Evo”.

  • Evo Card Balance: The available funds in the Cardholder’s Evo Card.

  • Evo Physical Card: The Evo Card in physical form valid for three years and subject to an annual fee paid as set by NeoNism.

  • Evo Virtual Card: The Evo Card in virtual form accessible on the Evo App, issued for free and automatically renewed unless canceled or revoked in accordance with these Terms.

  • Evo Users: the users of the Evo Wallet that are registered and verified under the KYC procedures set by NeoNism in accordance with laws and regulations in force.

  • Evo Wallet: The digital wallet service provided by NeoNism SAL on the Evo App.

  • NeoNism: NeoNism SAL, a company duly registered under Lebanese law and licensed by the Central Bank of Lebanon to offer digital wallet services.

  • PIN: The personal identification number issued by the Bank for secure transactions on the Evo Card.

3.     Card Description

3.1      The Evo Card is and will remain a prepaid card and does not function as a debit or credit card.

3.2      The Evo Card is issued by the Bank under a Visa Inc. license and remains the property of the Bank.

3.3      The Bank and NeoNism reserve the right to suspend or cancel the Evo Card for any reason, at any time and without prior notice.

3.4      The Evo Card is non-transferable and may be repossessed or revoked at NeoNism and/or the Bank’s discretion and without any prior notice.

3.5      No interest whatsoever shall be earned by the Cardholder at any time on the Evo Card Balance.

4.     Card Issuance and Request Process

4.1      Evo Users may request an Evo Card through the Evo App by following the following steps:

(i)    Navigate to the “Card” section in the Evo App.

(ii)   View available card types, fees, and benefits.

(iii) Select a preferred card type and complete any required e-KYC fields not previously provided.

(iv) Submit the request for approval.

(v)   Upon approval, the Evo Card is issued under the Evo User’s name.

4.2      Whenever specific conditions are fulfilled, as set by NeoNism’s at its own discretion, approved Evo Users will not be charged the Evo Virtual Card fee for the first 11 months from the issuance date. At its own discretion, NeoNism may also offer to cover the annual fees of Evo Virtual Cards under specific conditions, such as when Cardholders meet the annual spending threshold set by NeoNism to continue benefiting from this waiver.

4.3      The Evo Physical Card annual issuance fee must be paid by the card applicant  immediately upon request of the Evo Physical Card.

 

4.4      When renewal or annual fees are due, they will be automatically withdrawn from the Evo Wallet Balance unless the Cardholder requests  cancellation through the Evo Application before the date upon which such fees become due and subject to threshold spending.

 

4.5      The Cardholder may request to cancel, suspend or replace the Evo Card at any time on the Evo App. Cancellation fees and charges may apply.

 

5.     Evo Card Conditions

5.1      To request an Evo Physical Card, the Evo User must (1) have an active Evo Virtual Card and (2) maintain a sufficient Evo  Wallet balance to cover the Evo Physical Card fee.

5.2      A Cardholder’s Evo Virtual Card and Evo Physical Card are issued by the Bank under a single bank account and share the same Evo Card Balance.

5.3      The Cardholder can monitor all transactions on the Evo Card through the Evo App.

5.4      Upgrades and downgrades of the Evo Card may be available to Cardholders. In such event, once approved:

(a)  The remaining Evo Card Balance will be transferred to the new Evo Card.

(b)  The Cardholder will benefit from the new Evo Card’s thresholds and associated privileges.

(c)   Any spending threshold requirements will be adjusted accordingly.

5.5      The Evo Wallet balance and the Evo Card Balance shall remain at all times independent of each other, and transfers between them are subject to Evo Wallet limit conditions and may be subject to fees, at NeoNism’s discretion, as published on Neonism website.

6.     Evo Card Usage

6.1      The Evo Virtual Card is limited to processing online transactions and online purchases with merchants accepting Visa cards. The full list of features can be found here.

6.2      The Evo Physical Card can generally be used for purchases at stores and merchants accepting Visa cards (POS terminals) locally and internationally, to process online transactions, and on ATM withdrawals. The full list of features can be found here.

6.3      Notwithstanding Sections 6.1and 6.2 above, NeoNism reserves the right, in its own discretion, to limit the usage of the Evo Card in general, to specific services/goods/merchants or to specific Cardholders.

6.4      The Cardholder must ensure sufficient Evo Card Balance is available before making any transactions on the Evo Card. The Cardholder will not be able to perform any transaction if the value of such transaction exceeds the Evo Card Balance on his/her Evo Card.

6.5      The Cardholder is solely responsible for all transactions occurring on the Evo Card, including those made using the PIN. The Cardholder shall also be responsible for keeping the PIN safe and secure at all times as per Section 8 below.

6.6      The Cardholder acknowledges that certain merchants (such as hotels, gas stations, car rental agencies) may place a “Pre-Authorization Hold” on funds on the Evo Card for up to a certain period. The Cardholder understands and agrees that the amount held shall not be available to the Cardholder for the holding period and until released by the merchant. In such event, the bank shall withdraw the final value of the transaction, and return to the Evo Card Balance the remaining amount after the full completion of the transaction and the end of the grace period.

6.7      ATM withdrawals are subject to fees outlined in the attached fee schedule here.ATM withdrawals will appear on the Evo App and this will constitute the only evidence of ATM withdrawals made by the Cardholder.

6.8      All transactions on the Evo Card shall occur in USD. Any transaction in foreign currencies will incur ATM withdrawal fees and conversion fees as specified in the card fee schedule here.

6.9           Cardholders can track their Evo Card balance at any time and transactions via the Evo App.

6.10       An SMS notification is sent to the Cardholder by the Bank after each transaction occurring on the Evo Card as well as a push notification via the Evo App. The Bank may add charges to or suspend SMS notifications at any time.

6.11       SMS notifications and push notifications shall serve as informational updates and do not constitute in any way legal proof of transactions.

6.12       The Evo Card may not be used for illegal transactions or activities, including but not limited to, online gambling, money laundering, or the purchase of illicit goods or services.

 

7.     Card Top-Up

7.1           Cardholders may add funds in USD only through either of the following means, if activated by NeoNism:

·        transfers from the Evo Wallet balance.

·        Bank ATM deposits (subject to bank conditions).

·        Transfers from other cards (subject to card conditions).

·        transfers from bank accounts (subject to bank conditions).

7.2           Top up fees apply as per the fee schedule here.

7.3           Any unpaid fees (e.g., annual card fees or other) will be deducted from the Evo Wallet Balance. If the Evo  Wallet Balance is insufficient, the card will be temporarily suspended until payment is made.

8.     Security and PIN Management

8.1           Cardholders must set a secure PIN during activation of their Evo Card which will allow payment processing for transactions where such PIN is required.

8.2           The PIN should not be shared or recorded where it can be easily accessed. it is the Cardholder’s responsibility to keep the Evo Card PIN safe and secure at al times.

8.3           In case of suspected compromise, the Cardholder must change their PIN immediately. NeoNism and the Bank shall not bear any responsibility for any unauthorized use of the Evo Card due to a lost, stolen or compromised PIN.

9.     Cashback Program

9.1           NeoNism may, at its sole discretion, offer cashback promotions to Cardholders from time to time.

9.2           Cashback amounts shall be credited to the Evo Wallet or Evo Card depending on the promotion terms and conditions.

9.3           Cashback offers will be subject to specific terms and conditions and a defined duration at the time of the offer.

10. Loss, Theft, Card Misuse and Card Cancellation

10.1       In the event that the Cardholder suspects any fraudulent transactions or suspected misuse of his/her Evo Card, he/she must immediately freeze the Evo Card via the Evo App and contact Customer Service at +961 81 767 376.

10.2       Any suspected fraudulent transaction must be reported within 15 days of occurrence. Failure to report within this timeframe will be deemed as acceptance of the transaction which will become irreversible.

10.3       The Cardholder remains responsible for unauthorized transactions unless the card is reported as lost or stolen.

10.4       If a Cardholder has both an Evo Physical and Virtual Card, suspending or canceling the physical card will not result in the suspension or cancellation of the virtual card.

10.5       In case of loss or theft, replacement cards will be issued at the Cardholder’s expense, with the cost deducted from the Evo Wallet.

10.6       Disputes will be processed in accordance with Visa’s guidelines, and updates will be timely provided to the Cardholder.

10.7       NeoNism and/or the Bank may, at their sole discretion, block or freeze any Evo Card if they detect or suspect any unauthorized transactions, fraudulent activities, or breaches of these Terms. The Cardholder will be informed as soon as possible, unless prohibited by law or regulation.

 

 

11. Banking Secrecy Waiver

The Cardholder waives banking secrecy protections under the Lebanese Banking Secrecy Law dated 03/09/1956 and authorizes NeoNism and the Bank to disclose information to:

  • Relevant third parties, as necessary, for claims or disputes related to the Evo Card.

  • Lebanese and foreign authorities as required by law.

  • The Central Bank of Lebanon’s “Centrale des Risques” and investigative bodies.

  • The Bank’s service providers for operational and financial services provided to the Cardholder.

12. Compliance with AML/CFT Regulations

12.1       The Cardholder agrees to comply with and abide by all applicable anti-money laundering and counter-terrorism financing laws and regulations.

12.2       The Cardholder confirms, at its own responsibility, the legal and legitimate source of all funds loaded onto the Evo Card.

13. Disclaimer of Liability

13.1       NeoNism shall not be liable in the event the Evo Card is not accepted by specific merchants or platforms or if it is not accepted in a specific online or physical store.

13.2       NeoNism shall not be involved in any way in disputes between Cardholders and merchants or any other third parties involved in the transaction for which the Evo Card has been used.

13.3       NeoNism shall not be liable for any irregularity and/or malfunctioning of ATM services and/or the information and communication systems of the Bank or the banking infrastructure.

13.4       NeoNism is not responsible for direct or indirect losses arising from transaction errors, notably occurring on ATMs or on the POS system.

13.5       For all unauthorized transactions that have not been disputed within 15 days from their occurrence, the Cardholder waives any right to challenge or object and waives liability from the Bank and NeoNism for any resulting loss.

13.6       The Cardholder acknowledges full awareness of, accepts, and bears the consequences of, the risks associated with, and resulting from, the use of the Evo Cards on the Internet. Accordingly, neither NeoNism or the Bank shall bear any responsibility in this respect, including without limitation, the result of any misuse or fraudulent use of the Evo Card online.

13.7       NeoNism and the Bank shall bear no responsibility in events related to merchants refusal or inability to secure or provide any services, facilities or benefits to the Cardholder.

 

 

14. Governing Law and Jurisdiction

These Terms are governed by Lebanese laws and regulations. Any disputes shall be resolved exclusively by the competent courts in Beirut.