EVO Visa Card

Product Description

1. Card Currency: The EVO Visa Card is issued in US dollars only. It allows you to make online purchases, shop abroad, or withdraw cash from any Credit Libanais ATM.
2. Method of Issuance: You can apply for your Virtual EVO Visa Card instantly through EVO e-wallet. EVO Visa Plastic Card can then be requested through the app, to be delivered within 5 business days to any address of your choice.
3. Top up/Withdrawal Convenience: Easily reload your Card from your wallet balance or through Credit Libanais ATMs across Lebanon. You can withdraw cash from the plastic Card at all Credit Libanais ATMs as well (refer to Card Fees below).
4. Global Acceptance: EVO Visa card is globally accepted, empowering you to shop online or in-store wherever Visa is accepted.
5. Balance Limit: EVO Visa Card offers a seamless and secure shopping experience both locally and internationally, whether you’re shopping in-store or online, with a limit of up to $10,000.
N.B. For those who prefer exclusive online shopping, the virtual EVO Visa Cardsuits you best! It is offered free for life, conditional to spend a cumulative of USD 500 annually through both your virtual and plastic cards.

Card Annual / Issuance / Renewal Fees

1. Virtual Card: Free issuance & free annual renewal as long as the client is spending the minimum threshold specified on EVO e-wallet (Card features section). If annual spending threshold is not met, card holder is charged a renewal fee of USD 4.99
2. Plastic Card: Issuance fee is USD 11.99, Annual Renewal fee is USD 9.99
N.B. Card issuance and renewal fees are deducted from wallet. If upon renewal fee is not available in wallet balance, card is automatically cancelled.

Card Currency

USD

Maximum Card Balance / Card Limit

USD 10,000

Monthly Usage / Spending Limit

USD 10,000

Card Reload Fees

0% fees at Credit Libanais ATMs and on transfer from EVO e-wallet

Card Withdrawal Fees

0.5% fees at Credit Libanais ATMs and on transfer from EVO e-wallet

Balance Inquiry Methods

Through EVO e-wallet & Credit Libanais Call Center available on +961 1 60 81 82

Wallet-to-Card Transfer Fees

Free of charge

Card-to-Wallet Transfer Fees

0.5% deducted from card balance

International Transaction Fee

2% cross border fee and 4% f/x if applicable

International ATM Withdrawal Fee

3.75% + $0.5 (minimum USD 5)

SMS / Push Notification Charges

USD 0.5 per month

Card Replacement Fee

1. Virtual Card: USD 0.99
2. Plastic Card: USD 9.99

PIN Reset / PIN Replacement Fee

Not available

Refund / Chargeback Process
Card Cancellation

Through EVO e-wallet or by contacting EVO Support team

Lost or Stolen Card Procedure

Block your card temporarily or permanently through EVO e-wallet or by contacting EVO Support team

Customer Support Contact Details

EVO Support team available 24/7 via WhatsApp chats and calls on +961 78 78 76 76
Credit Libanais Call center available on +961 1 60 81 82

Complaints Handling Process

Customers may contact EVO Customer Support for any inquiries or complaints related to EVO Visa Card transactions.

Contact Us

• Customer Service: Available 24/7 via WhatsApp: 78-787676
• E-mail: support@evowallet.net
• Main Branch: Sin El Fil, Centre Tayar, Ground Floor

Amendments

EVO reserves the right to amend the terms, conditions, fees, and limits applicable to QR payment services in accordance with applicable regulations. Customers will be notified of material changes through appropriate communication channels.

Click here to download and review the EVO Wallet Key Fact Statement - Visa Card.