Topup & Withdraw

EVO Main Branch
Users and merchants can directly visit the EVO main branch in Sin El Fil to top up their wallets during working hours.
• Availability: Working hours – Monday through Friday between 9:30 AM and 4:00 PM
• Top up Fees: Zero fees for all amounts
• Withdrawal Fees: Zero fees for all amounts
• Benefit: Immediate processing with full customer support on-site
This method is ideal for users seeking a secure, face-to-face transaction experience or requiring assistance.

OMT Agents:
EVO leverages the extensive OMT agent network across Lebanon for cash-based top-ups.
• Top up Fees: Zero fees for all amounts
• Withdrawal Fees: Free up to USD300/month for users and USD500/month for merchants, 1.5% fee applicable on amounts exceeding the latter
• Coverage: Nationwide (wide agent availability)
• Process: Initiate transaction from EVO e-wallet → Visit agent → request EVO top-up → Provide agent with Transaction Reference received by sms → instant wallet credit
• Benefit: High accessibility, especially for unbanked populations

Cash Delivery Service
EVO provides a cash pick-up and delivery service, allowing users and merchants to top up without visiting a physical location.
• Minimum Amount: Typically USD 500+ for Top ups and USD 1000+ for Withdrawals
•Fees: Zero fees for all amounts
• Coverage: Beirut and Greater Beirut
• Process: Request via customer service → Delivery within 1 business day
• Benefit: Maximum convenience, especially for high-value transactions
This service is particularly valuable for businesses managing liquidity or individuals preferring door-to-door service.